BayPort Credit Union

Reviews

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  I have banked with Bayport since I was 15 years old and I'm 28 now. I started while they were Ft. Monroe Credit Union and didn't even have debit cards. Yesterday was the first time I'd ever experienced ANYTHING like what I experienced dealing with their over the phone customer service. I was refused service after verifying: my name, social, date of birth, previous 2 addresses, current address, mothers maiden name, security questions, deposit dates, draft dates and amounts, loan information, mother's date of birth etc. Do you want to know why? Because my voice didn't match my ID. I even offered to read my organ donor number from my license because I had it on me. I called my mother an authorized user on this account to have her verify. Now I have to take off work to file a fraud claim because they have blocked me from accessing my information online. I will be pulling EVERYTHING I have with you all. I'm still in shock.
  By Saadiq Ahmad Edmond, January 28, 2018

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